APAUL DEL ROSARIO
About
With my background in psychology, I have developed a deep understanding of human behavior and effective communication. During my guidance counseling internship, I assisted individuals by actively listening to their concerns, providing appropriate support, and maintaining strict confidentiality. This experience strengthened my ability to respond calmly, professionally, and with empathy—essential qualities for a Chat Advisor handling diverse customer concerns. As a Human Resource Manager, I handled employee relations, addressed concerns, and resolved conflicts in a timely and professional manner. I also managed recruitment and onboarding processes, which required clear communication, attention to detail, and the ability to multitask efficiently. These experiences have trained me to respond promptly and accurately—skills that are highly valuable in a fast-paced chat support environment. I am confident in my ability to deliver excellent customer service through chat by providing clear, helpful, and solution-oriented responses while maintaining a positive customer experience. I am also highly adaptable, tech-savvy, and eager to learn new systems and tools required for the role. I am excited about the opportunity to contribute to your team and help deliver outstanding customer support.
Skills
Communication Time Management Problem Solving Team Collaboration Critical Thinking Customer Support Email Management Copywriting Virtual Assistance Appointment Scheduling Meeting Coordination Travel Planning Hotel Booking Flight Booking Data Entry Typing (High WPM) Client Follow-up Process Documentation Task Prioritization Quality Assurance (Admin) Office Support (Remote) Virtual Receptionist Customer Service (Remote) Live Chat Support Chat Moderation Phone Support (Inbound) Phone Support (Outbound) Email Support Order Issue Resolution Sales Admin Support Sales Follow-Up Client Nurturing Appointment Setting (Sales) Copywriting (General) Product Description Writing Transcription Editing Script Writing Newsletter Writing PDF Editing (Basic) File Conversion Resume ScreeningWork Experience
3 work experience entries available.
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Sign inExpected Salary
PHP 200.00
per Hourly