Charlotte Claire Galvez

About

Administrative Assistant & Customer Service Expert with a strong focus on organization, accuracy, and client satisfaction. Highly skilled in administrative support, CRM tools, and customer communication. Reliable, detail-oriented, and efficient in fast-paced environments, delivering professional support and consistent results.

Skills

Communication Time Management Problem Solving Team Collaboration Critical Thinking Customer Support Email Management Content Creation Copywriting Social Media Strategy Data Analysis Virtual Assistance Executive Assistance Administrative Support Calendar Management Appointment Scheduling Inbox Management Email Sorting Meeting Coordination Hotel Booking Appointment Reminders Research Assistance Data Entry File Organization Document Management Systems Report Preparation Client Follow-up Administrative Workflows Process Documentation Internal Communication Handling Confidential Document Handling Task Prioritization Quality Assurance (Admin) Office Support (Remote) Virtual Receptionist Customer Service (Remote) Live Chat Support Chat Moderation Phone Support (Inbound) Phone Support (Outbound) Email Support Technical Support (Basic) Order Issue Resolution Refund Assistance Customer Upselling (Basic) Voice Support (VOIP) Zendesk Support Intercom Support Lead Generation Lead Qualification Prospecting Cold Calling Warm Calling Sales Admin Support CRM Updating CRM Management HubSpot Management Salesforce Management (Basic) Pipedrive Management Pipeline Updating Sales Follow-Up Client Nurturing Appointment Setting (Sales) Image Editing for Product Listings Return/Refund Processing Tracking Number Updating Order Status Updating Social Media Management Social Media Scheduling Community Management Social Media Moderation Facebook Page Management Instagram Management LinkedIn Page Management Content Writing Editing (Basic) Email Copywriting Canva Design Logo Editing (Basic) Photo Editing (Basic) Image Cropping & Resizing Basic Video Editing Short-form Video Editing Long-form Video Editing (Basic) Captioning & Subtitles CMS Management Basic HTML Editing Basic CSS Editing Form Creation (Google Forms) Form Creation (Typeform) Email Automation Setup (Basic) Zapier Automation (Basic) Website Content Updates Domain Management (Basic) Spreadsheet Management Advanced Google Sheets (Basic Formulas) Excel Data Handling Data Cleaning Data Organization Dashboard Updating PowerPoint Creation Google Slides Creation PDF Editing (Basic) File Conversion Accounts Payable Support Accounts Receivable Support Billing Support Recruitment Assistance Resume Screening Applicant Tracking Candidate Shortlisting Interview Scheduling Job Posting Management Property Listing Management Lead Calling (Real Estate) Cold Calling (Real Estate) Appointment Setting (Real Estate) Real Estate CRM Management Transaction Coordination Support Medical Administrative VA Medical Appointment Scheduling Patient Records Updating Task Management (Trello) Task Management (Asana) Task Management (ClickUp) SOP Creation Assistance Workflow Documentation Team Communication Assistance Translation (Basic) Transcription (General) Cold Email Outreach (Basic) Database Maintenance Presentation Design WordPress Development WordPress Theme Customization WordPress Plugin Customization

Charlotte Claire Galvez

About

Skills

Education

Work Experience

Expected Salary

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