Ivy Matela
About
Results-driven Operations, Patient Care, and Scheduling Professional with 15+ years of experience across healthcare, home care, financial services, government, and customer support environments. Highly skilled in patient coordination, caregiver scheduling, workforce management, insurance verification, and CRM/EHR systems. Proven ability to manage high-volume operations, resolve escalated concerns, and ensure seamless service delivery while maintaining compliance and accuracy. Recognized for strong leadership, communication, and organizational skills, with a consistent track record of improving workflow efficiency, enhancing customer satisfaction, and supporting team performance in fast-paced environments.
Skills
Communication Problem Solving Team Collaboration Critical Thinking Customer Support Virtual Assistance Administrative Support Appointment Scheduling Appointment Reminders Record Keeping Data Entry Digital Filing Client Follow-up Office Support (Remote) Virtual Receptionist Customer Service (Remote) Live Chat Support Phone Support (Inbound) Email Support Zendesk Support CRM UpdatingWork Experience
4 work experience entries available.
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Sign inExpected Salary
USD 6.50
per Hourly