Jane Clarisse Ayala
About
Customer support and operations specialist with experience in fintech, collections, and loan processing across global markets (AU, US, UK). Skilled in handling high-volume, emotionally sensitive customer interactions and translating complex financial processes into clear, reassuring communication. Experienced in startup environments, building communication workflows, templates, and scalable support processes. Proficient in using AI tools to identify discrepancies, analyze contracts, and improve decision-making. Highly process-driven with a focus on reducing repeat queries and improving customer experience.
Skills
Communication Time Management Problem Solving Team Collaboration Critical Thinking Customer Support Email Management Virtual Assistance Administrative Support Calendar Management Inbox Management Client Follow-up Customer Service (Remote) Live Chat Support Chat Moderation Phone Support (Inbound) Phone Support (Outbound) Email Support Customer Upselling (Basic) Conflict Resolution Call Documentation CRM Updating CRM Management Salesforce Management (Basic) Email Automation Setup (Basic) Cold Email Outreach (Basic)Work Experience
4 work experience entries available.
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Sign inExpected Salary
USD 8.00
per Hourly