Kenneth Morales

About

I am a customer service and social media management professional with experience handling online interactions, customer support, and community engagement across digital platforms. I specialize in providing responsive, empathetic customer service while maintaining a strong brand presence online. With strong communication skills, attention to detail, and adaptability in fast-paced environments, I focus on building positive customer experiences, improving engagement, and supporting business growth.

Skills

Communication Critical Thinking Customer Support Hotel Booking Flight Booking Customer Service (Remote) Live Chat Support Chat Moderation Phone Support (Outbound) Email Support Technical Support (Basic) Order Issue Resolution Refund Assistance Customer Upselling (Basic) Zendesk Support E-commerce Customer Service Return/Refund Processing Tracking Number Updating Order Status Updating Social Media Management Social Media Scheduling

Education

1 education entry available.

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Work Experience

4 work experience entries available.

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