Mark Ian Adriatico

About

With over 17 years of experience in support and escalation, I’ve built strong skills in phone, email, and ticket handling, along with administrative tasks, follow-ups, and coordinating with customers and service partners. These roles have strengthened my communication, problem-solving, and organizational abilities, allowing me to handle complex issues with confidence and care. I’m detail-oriented, proactive, and comfortable working independently, consistently delivering quality results in remote environments. I’m also flexible and open to any shift that best supports the needs of the team.

Skills

Communication Problem Solving Critical Thinking Customer Support Email Management Virtual Assistance Administrative Support Appointment Scheduling Data Entry Client Follow-up Task Prioritization Customer Service (Remote) Phone Support (Inbound) Phone Support (Outbound) Email Support Ticketing System Management Technical Support (Basic) Voice Support (VOIP)

Education

1 education entry available.

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Work Experience

5 work experience entries available.

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