DANTE ABALOS

Certified Customer Success Specialist (CCSS) Customer-Centric IT Support & Service Desk Specialist

About

Proven ability to deliver frontline and advanced technical support for hardware, software, and networks. Strong IT Service Management background with hands-on experience in ITIL processes and SLA-driven environments. Expertise in access and security management, including Active Directory, VPN, and MFA. Skilled in Microsoft 365 administration, endpoint management, and cloud-based productivity tools. Customer-focused professional with a track record of exceeding resolution targets and maintaining high client satisfaction. Recognized for reliability, consistency, and award-winning performance in technical support roles.

Skills

Communication Time Management Problem Solving Team Collaboration Critical Thinking Customer Support Email Management Content Creation Administrative Support Calendar Management Inbox Management Email Sorting Time Zone Coordination Data Entry File Organization Report Preparation Client Follow-up Task Prioritization Office Support (Remote) Customer Service (Remote) Live Chat Support Phone Support (Inbound) Phone Support (Outbound) Email Support Ticketing System Management Helpdesk Support Technical Support (Basic) Call Documentation Voice Support (VOIP) Return/Refund Processing Tracking Number Updating Editing (Basic) Report Compilation PDF Editing (Basic) Onboarding Support E-learning Support Webinar Support

Education

No education information available.

Work Experience

No work experience information available.

Expected Salary

USD 6.00
per Hourly

Contact

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