Reynaldo Palma Gil Jr
About
I have been Technical/Customer Service Representative for over 8 years, and I hope to be invited for an interview. My background mostly includes serving as a customer service/technical support associate in an office-based call center for almost 7 years. Most recently, working from home setup, I worked as a Customer Service Support Associate with AMAZON Services Philippines, where my responsibilities included responding to customers via phone and chat using AC3 (platform) with their order checking statuses/refunds and escalation if needed. I am able to meet my targets/ Key Performance Indicator (KPI) set by the account. Previously, I worked as Dental Breakdown Agent for EZ Dental, where my responsibilities included gathering a dental patient's eligibility information using a form provided by the office I was assigned through phone or website. I can hit the 48-hour submission target for the patients on my bucket list. I also worked in Customer Service for Kohl’s, where I assisted customer having issue with there orders, process refund, process payment for Kohl’s provided credit card, processing replacement for missing orders/damaged, and as an Email Support Specialist for ResolvedCX, where my responsibilities included supporting patients through Zendesk email and chatting with their billing, plans, disputes, cancelations, refunds via Stripe, and forms/document requests. We also assisted the clinicians with managing their patients and schedules and asking for an update on a patient's request. I also bring strong computer proficiencies in MS Word, MS Excel, and CRM database applications. Please see the accompanying resume for details of my experience and education. I am confident that I can offer you data entry, customer service, communication, and problem-solving skills. Feel free to call me at 09948074144 (cell) to arrange an interview. Thank you for your time. I look forward to learning more about this opportunity!
Skills
Communication Problem Solving Customer Support Email Management Office Support (Remote) Customer Service (Remote) Live Chat Support Phone Support (Inbound) Phone Support (Outbound) Email Support Helpdesk Support Technical Support (Basic) Refund Assistance Customer Upselling (Basic) E-commerce Store Management Shopify VA Amazon FBA Support Etsy Seller Support Product Listing Creation Product Research Keyword Research (E-commerce) Order Fulfillment Inventory Monitoring E-commerce Customer Service Return/Refund Processing Tracking Number Updating Order Status Updating Social Media Management Email Copywriting Patient Records Updating Insurance Verification Support AWS (Basic)Work Experience
1 work experience entry available.
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Sign inExpected Salary
USD 4.00
per Hourly