Crestine Jay Pulgarenas

About

I am a dedicated and reliable Filipino professional who has built expertise in my chosen field of work. I take pride in delivering high-quality results on schedule and prioritize clear, open communication with partners and clients from around the world. I am fluent in English and have working knowledge of additional languages that help me connect effectively with diverse teams. My technical abilities allow me to adapt quickly to different platforms and workflows, and I am passionate about contributing my skills to help businesses grow and succeed through remote collaboration.

Skills

Communication Time Management Problem Solving Team Collaboration Critical Thinking Customer Support Email Management Copywriting Virtual Assistance Administrative Support Calendar Management Appointment Scheduling Inbox Management Meeting Coordination Travel Planning Hotel Booking Flight Booking Time Zone Coordination Appointment Reminders Record Keeping Data Entry File Organization Typing (High WPM) Report Preparation Client Follow-up Administrative Workflows Task Prioritization Office Support (Remote) Virtual Receptionist Customer Service (Remote) Live Chat Support Phone Support (Inbound) Phone Support (Outbound) Email Support Ticketing System Management Helpdesk Support Technical Support (Basic) Refund Assistance Customer Upselling (Basic) Call Documentation Voice Support (VOIP) Zendesk Support Cold Calling Warm Calling Sales Admin Support Sales Follow-Up Appointment Setting (Sales) Shopify VA WooCommerce VA Amazon FBA Support Amazon Seller Central Support Etsy Seller Support eBay Store Management E-commerce Customer Service Return/Refund Processing Tracking Number Updating Order Status Updating Social Media Management Social Media Scheduling Social Media Moderation Caption Writing Facebook Page Management Instagram Management TikTok Management YouTube Channel Management LinkedIn Page Management Copywriting (General) Editing (Basic) Transcription Editing Script Writing Canva Design Logo Editing (Basic) Social Media Graphics Creation Photo Editing (Basic) Video Thumbnail Creation Basic Video Editing Short-form Video Editing Captioning & Subtitles Reels/TikTok Editing Excel Data Handling Data Organization PowerPoint Creation Google Slides Creation PDF Editing (Basic) File Conversion Basic Bookkeeping Invoice Creation Billing Support Payroll Support (Basic) Financial Data Entry Real Estate VA Medical Administrative VA Podcast Virtual Assistant Airbnb/Short-Term Rental Support E-learning Support

Crestine Jay Pulgarenas

About

Skills

Education

Work Experience

Expected Salary

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