Joan Leslie Lumberio

About

Customer Service Representative with 3+ years of experience delivering customer support via email, chat, and phone in fast-paced, high-volume environments. Skilled in managing 50–100+ daily interactions, resolving customer concerns efficiently, and maintaining clear, professional communication. Experienced in CRM tools such as Zendesk and Salesforce, with strong problem solving, adaptability, and attention to detail. Comfortable working in shifting schedules and high pressure environments, with the ability to quickly learn new tools and processes.

Skills

Communication Time Management Problem Solving Team Collaboration Critical Thinking Customer Support Email Management Calendar Management Email Sorting Customer Service (Remote) Live Chat Support Phone Support (Inbound) Phone Support (Outbound) Ticketing System Management Technical Support (Basic) Zendesk Support CRM Management

Education

1 education entry available.

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Work Experience

3 work experience entries available.

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