Kevin Anonuevo

About

I bring 11 years of BPO experience in Tier 3 technical troubleshooting, healthcare administration, General Admin and revenue retention. I excel in resolving complex issues, recovering at-risk accounts, and ensuring operational efficiency in high-volume environments.

Skills

Communication Time Management Problem Solving Team Collaboration Critical Thinking Customer Support Data Analysis Virtual Assistance Administrative Support Appointment Scheduling Flight Booking Appointment Reminders Record Keeping Minutes Taking Research Assistance Data Entry File Organization Document Management Systems Client Follow-up Administrative Workflows Process Documentation Internal Communication Handling Confidential Document Handling Task Prioritization Quality Assurance (Admin) Office Support (Remote) Virtual Receptionist Customer Service (Remote) Live Chat Support Chat Moderation Phone Support (Inbound) Phone Support (Outbound) Email Support Ticketing System Management Helpdesk Support Technical Support (Basic) Order Issue Resolution Refund Assistance Customer Upselling (Basic) Conflict Resolution Call Documentation Voice Support (VOIP) Zendesk Support Freshdesk Support Intercom Support Lead Generation Cold Calling Warm Calling Sales Admin Support CRM Updating CRM Management HubSpot Management Salesforce Management (Basic) Sales Follow-Up Client Nurturing Appointment Setting (Sales) Price Updating Tracking Number Updating Hashtag Research Influencer Outreach (Basic) Data Organization Data Categorization Dashboard Updating Report Compilation Recruitment Assistance Resume Screening Applicant Tracking Candidate Shortlisting Interview Scheduling Lead Calling (Real Estate) Cold Calling (Real Estate) Appointment Setting (Real Estate) Transaction Coordination Support Medical Administrative VA Medical Transcription (Basic) Medical Appointment Scheduling Patient Records Updating Insurance Verification Support Project Coordination Project Tracking Task Management (ClickUp) Podcast Virtual Assistant

Education

1 education entry available.

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Work Experience

5 work experience entries available.

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Expected Salary

USD 15.00
per Hourly

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