Kyle Robert Suzara
About
I’m an operations and underwriting professional with over seven years of experience across mortgage underwriting, recruitment, customer service, and project management. I’ve led remote teams, reviewed and processed high-volume files, and built SOPs that improved accuracy and turnaround times. I have a strong background in customer experience and process improvement, with hands-on experience handling escalations, training teams, and working cross-functionally to improve workflows. I’m known for being reliable, detail-oriented, and calm under pressure, and I enjoy building systems that help teams work more efficiently.
Skills
Communication Problem Solving Team Collaboration Customer Support Email Management Administrative Support Data Entry File Organization Administrative Workflows Process Documentation Task Prioritization Quality Assurance (Admin) Customer Service (Remote) Live Chat Support Chat Moderation Email Support Ticketing System Management Helpdesk Support Refund Assistance Conflict Resolution Salesforce Management (Basic) Proposal Creation E-commerce Customer Service Return/Refund Processing Tracking Number Updating Order Status Updating Employee Database Updating SOP Creation Assistance Workflow Documentation Team Communication AssistanceWork Experience
4 work experience entries available.
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Sign inExpected Salary
USD 8.00
per Hourly