Ronald Jefferson Pagaduan

About

With over 18 years of IT experience and a strong background in complex billing platforms, I am excited to apply for the Senior Application Support Specialist role. My career is defined by a proven ability to diagnose root causes, manage incident lifecycles, and bridge the gap between users and development teams. Currently, as a Senior Application Support Specialist, I lead technical investigations and collaborate with developers to prioritize bug fixes and enhance product roadmaps. My technical foundation is supported by certifications in ITIL 4 and Teradata, alongside deep proficiency in SQL Server and Oracle.

Skills

Communication Problem Solving Critical Thinking Customer Support Copywriting Virtual Assistance Administrative Support Report Preparation Office Support (Remote) Ticketing System Management Helpdesk Support Technical Support (Basic)

Education

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Work Experience

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