Tristan Anthony Sevilleno
About
I am a seasoned Customer Service and Technical Support Professional with over 10 years of experience in the BPO industry, specializing in remote support environments. With a strong foundation in Computer Science and a successful track record at global companies such as Convergys (Microsoft Support), Eperformax (eBay Seller Support), and OfficePartners360 (Liveperson), I bring in-depth expertise in customer engagement, issue resolution, and technical troubleshooting in high-pressure, virtual settings. Highly adaptable and self-driven, I excel at managing high-volume support tickets, guiding users through complex systems, and delivering consistent, empathetic service. In previous roles, I served as a Subject Matter Expert and team trainer, demonstrating leadership and contributing to effective remote team collaboration. My technical skill set includes Microsoft Office Suite, Salesforce, Office 365, and various cloud-based support platforms. Detail-oriented, a quick learner, and a dedicated team player, I am committed to delivering outstanding customer experiences and driving satisfaction in fully remote support roles.
Skills
Communication Problem Solving Team Collaboration Critical Thinking Customer Support Email Management Content Creation Typing (High WPM) Client Follow-up Office Support (Remote) Customer Service (Remote) Live Chat Support Phone Support (Inbound) Phone Support (Outbound) Email Support Ticketing System Management Helpdesk Support Technical Support (Basic) Customer Upselling (Basic) Zendesk Support Cold Calling Warm Calling CRM Updating Salesforce Management (Basic) E-commerce Store Management eBay Store Management Image Editing for Product Listings E-commerce Customer Service Return/Refund Processing Tracking Number Updating Order Status Updating Social Media Management Facebook Page Management Instagram Management TikTok Management YouTube Channel Management LinkedIn Page Management Content Writing Basic Graphic Design Logo Editing (Basic) Photo Editing (Basic) Reels/TikTok Editing Basic HTML Editing Basic CSS Editing Form Creation (Google Forms) Email Automation Setup (Basic) Advanced Google Sheets (Basic Formulas) PowerPoint Creation HTML CSSWork Experience
4 work experience entries available.
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Sign inExpected Salary
USD 6.00
per Hourly