Accounts Receivable - Collections

Prepare collection reporting for portfolio of associations • Execute Delinquency Process in software system for assigned portfolio • Review of Delinquency Maintenance module in software system for credit & zero balance accounts • Prepare lien documentation per collection policies • Release liens for accounts that balances are paid • Prepare accounts for legal referral to attorney offices • Correspond with attorneys regarding payments received/open accounts as needed • Correspond with residents regarding account balances • Correspond with site teams regarding delinquent accounts • Post legal payments in VMS & maintain proper check back-up o Maintain organized back-up • Establish and monitor payment plans for assigned portfolio • Other tasks/projects as outlined by department leader Daily Workflow of Collection Specialist: • Review new correspondences (emails & voicemails) and provide responses within 24 business hours • Daily review of Delinquency Maintenance detail to close credit & zero balance accounts • Post any received legal payments, code for deposit & create backup documentation for each deposit • Correspond with association for lien &/or legal approval accounts recommended • Update collection tracker with date of process & order #s for processed items upon completion of charge application in software system • Prepare any approved liens for recording • Prepare any approved accounts for legal referral • Monthly review of monitored payment plans • Monthly confirmation of legal accounts with onsite/attorney Qualifications: Good English communication skills both written and verbal A/R or Collections experience in any industries Can work during the night shift Can start on November 3 This is a full time role Up to $6/hr US time zone