AI Data Operations Analyst

About the Role: As an AI Data Operations Analyst , you will be a pivotal team member in ensuring the highest levels of service for our users. You’ll be involved in the day-to-day operations of the Customer Operations team, managing our AI agent + Human in the loop processes, and working with the product & data team to train our agents in a timely & efficient manner . You’ll also play a critical role in managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews while also working on automations to improve AI agentic behaviour Key Responsibilities: AI Data Operations Analyst • Execute and manage human + AI review moderation workflows for major brand partners, ensuring high quality, compliance with brand guidelines, and timely turnaround. • Managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews • Validate and refine AI-generated data such as: • Issue classification • Output verification for agentic training • Perform data training, labeling, and validation tasks to support agent model retraining and brand-specific behavior tuning. • Develop, maintain, and document processes for gathering, managing, and applying brand guidelines into Momo’s AI system. • Support manual SFTP uploads of reviews and CDP data, pulling from FDP and other internal/external sources. Data Automation & Advanced Operations • Build out processes and operate automations and scripts to streamline onboarding workflows, reducing reliance on engineering teams. • Map out SFTP and other data integration touchpoints, both internally and externally; recommend improvements for seamless data flow into Momo’s ecosystem. • Support partnerships-related onboarding/offboarding owning the operational processes end to end. • Provide analytics support for Strategic Ops, Customer Success, and Customer Operations teams. Examples: • Account health reporting • Operational insights dashboards • Data pulls and SQL query support • Collaborate with engineering and data teams to identify opportunities to optimize data pipelines, automate manual tasks, and improve operational efficiency. Key Performance Indicators (KPIs): • Maintain best in class service quality for our agentic review system • Meet or exceed First Response Time targets. • Meet or exceed Resolution Times • Bring down AI assisted reviews error rate to <0.1% Requirements • 1 to 2 years of overall experience in data operations/ customer support • Working knowledge of Excel, reporting tools or SQL or a bachelor's degree in data related fields • Strong operator mindset and a track record of tackling challenging scenarios ensuring the customer operations function works like a clockwork. • Proactive mindset, eager to learn, and committed to continuous professional development. • Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities. • Willing to work in US hours & APAC hours as needed • Passionate about working with customers and dedicated to exceeding their goals. Benefits • Competitive salary and bonus scheme • Private medical insurance • Paid time off and flexible working culture • Opportunities for rapid career advancement • A dynamic and inclusive company culture • Access to the latest technology and tools for personal development • Comprehensive onboarding program for new employees • Employee recognition programs for outstanding performance • Participation in industry conferences and events • A supportive environment that encourages innovation and creativity Cultural Values • Mission-driven and fast-paced, entrepreneurial environment • A collaborative and flat company culture • Comprehensive private health insurance • Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!) • Cross-cultural team bonding/networking • Love Food? Join our Team!