Application Support | BRO

We have an exciting midshift opportunity available for an Application Support. Work from home or the office – you choose! Requirements • NetSuite Administration & Support • Troubleshoot saved searches, workflows, dashboards, roles, and permissions • Maintain data accuracy and support regular data hygiene tasks • Assist with configuration changes, testing, and small enhancements • Monitor system performance and proactively identify issues • Shopify Support • Manage and support Shopify operations including product listings, pricing, inventory sync, and order flow into NetSuite • Troubleshoot checkout issues, customer account problems, and app integrations • Ensure Shopify data remains consistent with NetSuite through Celigo • Celigo Integration Management • Own the NetSuite ↔ Shopify integration via Celigo • Monitor integration flows daily to ensure accurate syncing of orders, inventory, fulfilment, and customer data • Diagnose and resolve sync errors, mapping issues, and flow failures • Maintain documentation of integration behavior and exception handling • Escalate complex issues to Celigo support when required • HubSpot Support • Support sales and marketing teams with CRM issues, permissions, and workflow logic • Troubleshoot lead routing, form submissions, and sync behavior with NetSuite • Assist with dashboards, reports, and user configuration • Documentation & Continuous Improvement • Maintain clear documentation for system processes, integrations, and troubleshooting steps • Create user-friendly guides for staff • Identify opportunities to improve workflows, automation, and data quality • Support the IT Manager with digital transformation initiatives Benefits • Highly competitive salary – paid weekly! • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year; 7 sick days • Annual performance bonuses and incentives • Annual salary reviews and increases • Free cooked rice, snacks and hot drinks • Company polo shirts provided • Fantastic, bright and cheerful open-plan work environment • Prestigious clients and highly professional and friendly co-workers