Call Center & Administrative Support Specialist

Job Title: Call Center & Administrative Support Specialist Industry: Healthcare Employment Type: Remote Position Overview We are looking for a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is essential in ensuring smooth day-to-day operations by handling patient calls, managing schedules, supporting audits, and providing general administrative support. The ideal candidate thrives in a fast-paced environment, has an excellent command of verbal English with minimal accent, and is knowledgeable about the Transitional Care Model (TCM) in a healthcare setting. Key Responsibilities Call Center & Scheduling • Answer incoming calls from patients and assist with scheduling, rescheduling, and confirming appointments. • Perform outbound calls for appointment reminders, follow-ups, and patient outreach. • Coordinate with clinical staff and team leads to ensure accurate scheduling and efficient time management. • Handle patient inquiries in a professional, courteous, and empathetic manner. • Update patient records, appointment notes, and communication logs accurately in the scheduling or EMR system. Audits & Quality Checks • Assist in performing chart and scheduling audits to ensure accuracy and compliance. • Identify scheduling errors, missed appointments, or documentation gaps and escalate to the appropriate team members. • Maintain strict confidentiality and adhere to all HIPAA and company compliance policies. Administrative Support • Provide general administrative assistance to management and clinical teams. • Support daily office operations, including data entry, reporting, and record management. • Assist with internal communication, updates, and follow-ups across teams. • Manage and track scheduling-related metrics, logs, and reports as requested. • Collaborate with other departments to ensure smooth workflow and clear communication.