Client Services Officer

Salary Range: Php 20,000 - 23,000 Responsibilities: Account Management • Assist in establishing and nurturing relationships with clients, both new and existing. • Support Relationship Managers in managing meeting schedules with clients and internal team members. • Apply a consultative approach, understanding client needs and offering appropriate solutions. • Assist in maintaining communication with clients to address their needs effectively. • Collaborate with team members to cultivate relationships and generate referrals. • Serve as a secondary liaison between clients and internal teams. • Contribute to regular client satisfaction surveys and feedback sessions. Administrative Support • Provide administrative assistance to Relationship Managers and Project Managers. • Assist the Project Managers in organizing and maintaining client files in Google Drive. • Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files. • Support in contract negotiations and documentation under the guidance of senior team members. • Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work. Project Coordination • Support Project Managers in managing teams and resources to meet project deadlines. • Create and maintain comprehensive project briefs for documentation. • Assist in managing project timelines and deliverables under the guidance of senior team members. • Utilize project management tools such as ClickUp and Instagantt for task management and client visibility. • Collaborate with internal teams to identify opportunities for process improvement and efficiency. Financial Tracking • Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket, ensuring clear and consistent communication. • Aid in tracking client payments and creating invoices for services rendered. • Monitor payment schedules and notify stakeholders of upcoming due dates. • Assist in preparing basic cost estimates and proposals for clients. Pitches and Presentations • Organize and participate in pitches and meetings with clients. • Contribute ideas during strategy and creative ideation sessions under supervision. Industry Knowledge • Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries. Requirements: • Bachelor's degree in Marketing, Business Administration, or a related field. • Strong interpersonal and communication skills. • Detail-oriented with good organizational skills. • Ability to work collaboratively in a team environment. • Proficiency in Google Workspace tools. • Eagerness to learn and grow in a dynamic agency environment. • Passion for delivering exceptional customer experiences. • Familiarity with digital marketing concepts and tools is a plus. • Ability to work independently in a remote work setting.