CSR'I

SHEIN is seeking a Customer Service CSR to resolve customer inquiries through channels like phone, email, and chat, while providing excellent service and contributing to team success. The role involves analyzing customer complaints, understanding the business process, and protecting brand reputation. Requirements • Resolving customer inquiries in an appropriate and timely manner. • Analyzing client complaints and suggesting useful solutions. • Providing clear and concise customer service. • Understanding the business process and promotion activities. • Representing and protecting the brand.