Customer Enablement & Training Specialist (Technical SaaS)

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Customer Enablement & Training Specialist (Technical SaaS) Location: Remote Time Zone: U.S. Time Zones (EST–PST) Role Type: Full-Time Role Overview We’re hiring a Customer Enablement & Training Specialist to help enterprise marketing teams master a modern, automation-first SaaS platform. This role sits at the intersection of customer success, technical training, and marketing operations and is ideal for someone who enjoys being front-facing with customers while working deeply with workflows, data, and systems. You’ll lead onboarding, deliver live and cohort-based training programs, and create playbooks that make adoption repeatable and scalable. This role is especially well-suited for candidates coming from top-tier tech companies who bring strong customer presence, technical confidence, and exposure to marketing environments. Key Responsibilities • Lead customer onboarding programs from first login through successful adoption • Run live training sessions, workshops, and cohort programs for enterprise customers • Simplify complex technical workflows into clear processes for marketing and content teams • Create and maintain enablement documentation, SOPs, and training resources • Support marketing operations workflows including CRM automation, reporting, and campaign execution • Collaborate with marketing and content teams on SEO and content enablement initiatives • Serve as a highly visible, trusted partner to customers throughout their journey Required Qualifications • 2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles • Experience working at a well-known or reputable technology or SaaS company • Strong hands-on experience with HubSpot or similar platforms • Practical proficiency in Python and SQL, used in real workflows, reporting, or enablement contexts • Non-negotiable: Prior remote work experience, strong fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Candidates without this experience will not be considered. • Excellent verbal and written communication skills with a strong educator mindset Preferred Qualifications • Marketing agency experience or close partnership with marketing teams • Knowledge of SEO, content operations, or lifecycle marketing • Experience with automation, AI-enabled tools, or data-driven platforms Tools & Technology • HubSpot or comparable CRM • Python, SQL • Slack, Zoom, Google Workspace • Automation and reporting tools Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.