Customer Service Phone Support (Health Care)

NeoWork is looking for a dedicated and customer-focused Customer Service Phone Support Specialist to join our remote support team. If you have excellent communication skills, a calm and patient approach, and a passion for helping users navigate healthcare platforms, this role is for you. Key Responsibilities: • Answer incoming calls from patients and health care providers, addressing inquiries related to appointments, coverage, and services. • Provide accurate and timely information regarding insurance plans, billing processes, and health care options. • Create and update patient records in our systems promptly and accurately. • Resolve customer concerns by following appropriate protocols and escalating issues as necessary. • Educate patients about their rights and responsibilities regarding the health care services they receive. • Maintain confidentiality of all patient information in compliance with HIPAA regulations. • Document all support interactions clearly in our customer relationship management (CRM) system. • Work collaboratively with other departments to ensure a seamless experience for our patients and providers. • Participate in training sessions to stay up-to-date with policy changes and industry standards. Requirements • Minimum of 2 years experience in a customer service role, with preference given to experience in health care support. • Strong understanding of health care processes, insurance terminology, and patient rights. • Hands-on knowledge or exposure to Electronic Health Records (EHR) systems — digital platforms used by healthcare organizations to manage patient data, medical history, billing, and documentation. • Ability to communicate effectively and empathetically over the phone. • Proficient in using CRM software and other office applications. • High attention to detail and ability to maintain patient confidentiality. • Strong problem-solving skills and the ability to manage stressful situations with tact. • Flexibility to work various shifts, including evenings and weekends as needed. • Familiarity with HIPAA regulations and standards is highly preferred. • Background in healthcare, nursing, or similar fields is a plus. Benefits • We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives may be provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.