Customer Service Representative (DME Medical Supplies Billing)

We are seeking a dedicated and professional Customer Service Representative with strong experience in Durable Medical Equipment (DME) billing. This full-time role involves handling both inbound and outbound calls, assisting clients with inquiries, and managing order-related communication through the Parachute Health platform. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to providing outstanding customer service in a healthcare environment. Key Responsibilities: • Handle inbound and outbound calls with patients, providers, and insurance representatives • Assist clients with DME product inquiries, order status, and billing questions. • Manage and process orders through the Parachute Health platform. • Verify patient information, insurance details, and documentation accuracy. • Ensure timely and accurate communication between customers, billing, and fulfillment teams. • Maintain detailed records of calls and transactions in the company database. • Provide excellent customer service with professionalism, patience, and empathy. Requirements • Perfectly fluent in English (verbal and written). • Prior experience in DME medical supplies billing is required. • Hands-on experience using the Parachute Health portal is highly preferred. • Strong communication and interpersonal skills; comfortable speaking with clients over the phone. • Devoted, honest, and reliable work ethic. • Strong organizational and multitasking abilities. Benefits Purely work-from-home Night Shift (EST) Weekly pay