Customer Solutions Specialist

Our client is a leading industry supplier of homewares, kitchenware, gifting, specialty toys, and artificial plants. It is a powerhouse wholesaler in Australia and New Zealand. Their brands and product ranges are synonymous with sophisticated designs, innovative products, and friendly customer service. They are now looking to hire a Customer Solutions Specialist to execute processes and plans to deliver outstanding Customer Service that meets and exceeds customer and consumer expectations. Job Responsibilities: • Respond to Customer and Consumer inquiries via: • Email • Voice • Messaging • Social Media • Process customer orders including: • Email orders • Phone orders • Drop Shipping • EDI • Assist in managing back orders and holding orders. • Following up on internal requests (POD, tracking updates). • Identify and resolve Transport issues and returns. • Warranty and claim inquiries within the approved Delegation of Authority • Communicate effectively with Internal and External Customers. Requirements • Excellent communication abilities • Proven experience in customer service roles • Proficiency in managing various communication channels • Strong problem-solving capabilities • Knowledge of order processing systems • Dedication to continuous improvement • High attention to detail • Good sense of humor • Ability to work well under pressure • Operations-focused mindset • Experience in claims processing • Basic knowledge of Zendesk • Intermediate proficiency in Microsoft Suite Benefits • ​Permanent work-from-home set-up • Dayshift (Australian business hours) • Full-time job • HMO • Annual leave • Christmas Bonus equivalent to 1 month's wage (pro-rata)