Customer Support Specialist

Who are we seeking? WWe’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you! About Us We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction. What will you do? • Manage customer inquiries via tickets and live chat, providing accurate and timely assistance. • Troubleshoot product or service-related issues and ensure resolutions meet quality standards. • Update and maintain the Knowledge Center to help customers find information easily. • Collaborate with internal teams to share customer insights and suggest process improvements. • Identify recurring issues and contribute ideas to improve efficiency and user experience. Requirements Hard Skills • Excellent written and spoken English communication skills. • Proficiency in using CRM systems, chat platforms, and ticketing tools. • Ability to write clear and concise documentation, FAQs, or help articles. • Strong attention to detail and analytical problem-solving abilities. Soft Skills • Empathetic and patient communicator. • Proactive, resourceful, and adaptable in fast-paced settings. • Team-oriented but comfortable working independently. • Passion for helping people and delivering exceptional customer experiences. Experience • At least 1 year of experience in a customer support or related role. • Experience in a SaaS or tech-based environment is a plus. Benefits What’s in store for you? • Work with a supportive, growth-minded team. • Opportunity to shape customer experience and processes. • Career development in a company that values your input and growth. Benefits ✨ Comprehensive training 🌱 Growth opportunities 🤝 Collaborative team culture 💼 100% Remote Setup