Customer Support Specialist

About Browse AI We help enterprises extract publicly available web data at scale - making it easier to access and leverage the data they need without writing a single line of code. Our no-code solution allows users to train robots in minutes to scrape, monitor, and automate data extraction from any website, handling billions of data records reliably and securely. Our platform caters to a wide range of industries, supporting both technical teams centralizing data operations and business users seeking seamless, non-technical data extraction. We enable companies to transform websites into real-time data pipelines within minutes, seamlessly integrating with over 7,000 applications through our powerful integrations. Key Responsibilities • Frontline troubleshooting of issues for our entire customer base • Fluently communicate with customers to uncover and assist in solving issues • Contribute FAQ’s to our knowledge base • Capturing and reporting of bugs to the engineering team • Own first line communication with our users providing a great experience • Provide live demonstrations and tutorials to users Requirements • Have worked with HTML or another similar programming language • Ability to have a minimum 4 hour overlap with the PST timezone • High proficiency in English both spoken and written • Ability to work cross functionally with multiple ongoing deadlines • Experience working with ticketing platforms Nice to haves • Experience with Regex and Xpath • Have worked with Javascript JQ, or have relevant front end web development experience • Prior experience with web scraping tools • Experience with Intercom and Notion a plus