Customer Support Specialist

Customer Support Specialist at Kpler, serving as the frontline point of contact for customers, delivering responsive, high-quality support across multiple communication channels. Requirements • 2 years+ of experience in Customer Support • Minimum Diploma, NITEC, or equivalent qualification • Customer service certifications or formal training in customer communication/service excellence are considered an advantage • Previous experience in customer service, customer support, or a related customer-facing role • Proven ability to handle customer inquiries and resolve complaints in a professional and timely manner • Familiarity with customer service systems, CRM platforms, and ticketing tools • Proficiency in Microsoft Office and general computer applications • Strong verbal and written communication skills with excellent interpersonal abilities • Ability to multitask, prioritise effectively, and perform well in a fast-paced environment • Strong problem-solving skills with a customer-centric approach • Fluency in English, both spoken and written; additional language capabilities are advantageous Benefits • Dynamic company dedicated to nurturing connections and innovating solutions • Opportunity to work with a global team of over 700 experts • Chance to contribute to continuous improvement initiatives and drive customer satisfaction • Collaborative and supportive work environment