Customer Support Specialist (Weekend Support Required)

HitPay is a fast-growing full-stack payments infrastructure platform designed to empower small and medium-sized businesses (SMBs) across APAC. We are looking for a Customer Support Specialist to provide day time shift support during Southeast Asia (SEA) hours. Requirements • 1-3 years of experience in customer support, preferably in a fintech, payments, or e-commerce company. • Strong understanding of payments, payment gateways, or local payment methods in APAC (PayNow, DuitNow, QRIS, GCash, etc.) is highly preferred. • Exceptional written and verbal communication skills in English and Malay. • Ability to work independently and manage multiple customer interactions efficiently. • A customer-first mindset with a problem-solving attitude. • Comfortable working in a fast-paced startup environment where adaptability is key. • Tech-savvy with experience using customer support tools (e.g., Zendesk, Intercom, Plain) and willingness to learn new platforms. Benefits • Competitive salary based on experience. • Fully remote work setup with the flexibility to work from anywhere in the Philippines. • A chance to be part of a high-growth fintech startup revolutionizing payments in APAC. • Career growth opportunities within a fast-scaling company. • Work with a collaborative and diverse global team that values innovation and efficiency.