Director of Product (Payments)

As a Director of Product, Payments, you will be responsible for leading our end-to-end payments strategy and execution across platform partnerships, clearing settlement, reconciliation, risk compliance, funds flow/ledger, and cost optimization. You’ll align payment platform capabilities with restaurant POS needs, drive reliable money movement, and deliver measurable improvements in authorization, transparency, and unit economics. What You’ll Focus On • Payment Platform Integrations: Payment platform collaboration and integrations to power reliable, scalable payment experience. • Clearing Settlement: Define payout and settlement standards and drive clear, merchant-facing transparency. • Financial Reconciliation: empower reconciliation to support accurate closes and audits. • Fraud Compliance: Establish a risk and compliance framework (incl. PCI/EMV baselines) to reduce exposure while staying audit-ready. • Funds Flow Ledger Platform: Build a high-integrity funds and ledger foundation for splits, balances, fees, and reporting. • Cost Optimization: Improve auth rates and lower blended costs via policy and routing strategies. What You Bring • 6 years in payments/fintech/retail product; 3 years leading PMs; restaurant/POS a plus. • Solid knowledge of acquiring/gateway/clearing/settlement and card-scheme rules; familiar with PCI/EMV security baselines. • Ability to define and execute product strategy and vision, align it to company goals, and drive market research, competitive analysis, and customer insights to identify opportunities and growth. • Experience with integrating with payment platforms such as Stripe or Adyen, is a plus. • Strong data-driven execution and cross-functional leadership. • Exceptional communication, presentation, and interpersonal skills—able to convey complex concepts to both technical teams and executives. • Fluent English; Mandarin is a plus. Work Condition: • This position is primarily remote, requiring extended periods of computer work, analysis, and collaboration via virtual platforms. • Flexibility to work beyond standard hours during critical budget, forecast, or Board deliverables cycles. • Must be able to coordinate and communicate effectively with stakeholders across different time zones, adjusting work hours as needed to support business priorities. What We Offer • Salary range: $80K-$110K • Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (ADD) Insurance and option for additional employee-paid ADD Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP) • The salary range for this position is between $80k to $110k