GHL Automation and AI Agent Specialist

We’re helping a fast-growing AI-first technology company in the automotive services industry find a highly technical, detail-oriented specialist to refine and improve their live AI voice agents. You’ll play a crucial role in the post-launch phase, where the real challenge begins, by monitoring conversations, troubleshooting issues, optimizing prompts, and managing low-code automations. This role is ideal for someone who thrives on problem-solving, thinks like an engineer, and enjoys unpacking complex issues without needing a script or SOP. Full-Time: 40 hours/week Schedule: AU business hours Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Compensation: US$1200-1600 (depending on level of experience) Key Responsibilities AI Agent Performance & Refinement • Monitor live AI agent calls through dashboards and call logs. • Analyze low-scoring calls to identify logic issues, unnatural phrasing, or pronunciation errors. • Implement nuanced fixes to AI prompts to improve tone, accuracy, and customer experience. • Apply client feedback (via Teams) directly into prompt refinement and template adjustments. Low-Code Workflow Management • Troubleshoot and optimize GoHighLevel (GHL) workflows powering agent actions (SMS, email, contact lookup, etc.). • Identify and resolve automation failures, incorrect logic paths, or output inconsistencies. • Ensure workflows and prompts work seamlessly together in real-world conditions. Advanced Problem-Solving • Act as the primary troubleshooter for post-launch agent issues. • Diagnose unique, non-documented problems and implement independent solutions. • Think critically to uncover root causes across prompts, workflows, and system logic. What We’re Looking For Must-Have Requirements • Exceptional problem-solving ability — the #1 requirement; you must thrive on diagnosing and fixing nuanced issues. • High proficiency in GoHighLevel (GHL), specifically workflow automation (at least two years). • Foundational AI/prompt knowledge with the ability to understand prompt logic and identify cause of errors. • Strong technical mindset & high attention to detail, especially in language and logic. • Curiosity and eagerness to learn — someone genuinely interested in AI and continuous improvement. Nice-to-Haves • Experience with automation tools like Make or Zapier. • Familiarity with chatbot platforms (Voiceflow, Botpress, etc.). • Basic coding knowledge (Python or JavaScript) to interpret simple API payloads. • Exposure to the automotive dealership industry. Why This Role • Join an AI-driven company at the forefront of voice automation. • Work on real-world AI systems where your changes immediately impact performance. • Full ownership over a deeply technical role — perfect for someone who loves solving puzzles. • Learn directly in an environment where AI, automation, and low-code tools intersect. Recruitment Process • Initial Interview • Technical Interview with Client • Task Assessment • Offer & Onboarding