Key Account Delivery Manager

Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu Office Location: Chino Roces, Makati City, Philippines THE PROJECT Join an ambitious, fast-growing project for one of our largest FMCG clients, for which we manage the localization process of European campaigns across TV, Digital, and Social Media (10,00015,000 assets annually). From the briefing to compliant & timely delivery, we coordinate with external stakeholders and drive post-production with a team of 40+ specialists. Our teams are located across various locations: Paris: Account Direction & Post-production leadership Barcelona: Account Direction & Project Coordination Manila & Cebu: Post-production & Project Management Studio The project is led from 87seconds European offices (a Datawords subsidiary offering creative agency services), with most operational teams based in the Philippines within Datawords offices. As Key Account Delivery Manager, you will be the primary point of contact in the Philippinesensuring smooth collaboration between local teams and the European Account Direction team, while driving delivery excellence. Job Responsibiities Internal Local • Overall responsibility for the successful delivery of all output, delivering the best quality production at every stage. • Act as the main escalation point for Production and Project Management teams. • Partner with senior management to keep teams engaged, motivated, and high-performing. • Review project workflows and processes, identifying opportunities for improvement. • Drive and support adoption of new ways of working, transcribing the Account Direction vision into reality • Lead hindsight sessions to foster learning and continuous improvement. Internal Cross-Regional • Build strong, trust-based relationships with key stakeholders in Account Direction team • Oversee Production and Project Management activities, reporting insights to the Account Direction team. • Proactively recommend workflow enhancements. • Define, propose, and track key KPIs. • Contribute to business growth by advising on similar scalable structures for other clients. • Scout new technologies (including AI solutions) which could benefit the organization and workflows External • Develop client-facing reporting decks with clarity and impact. • Confidently present updates and insights in client meetings. REQUIREMENTS • Experience with creative adaptation and localization, preferably within an agency • A hands-on mindset, with strong analytics and problem-solving skills. • A genuinely curious mind, always keen to explore new solutions and tech options • Skilled in stakeholder management across global, multicultural environments. • Proven ability to perform in fast-paced, complex settings with precision. • People management and leadership experience, ideally within an agency. • Highly organized, detail-oriented, and resilient under pressure. • Excellent written and spoken English; strong communication skills. • Proficient in Google Suite and JIRA. WORK SET UP • 2:30pm - 11:30pm PHT Monday to Friday • Hybrid Setup WORKING AT DATAWORDS PHILIPPINES • Hybrid setup with hybrid allowance • Competitive Salary • Shift incentive • Health Insurance Policy with Dental, Optical and ComPsych coverage • Learning opportunities, access to Linkedin Learning courses • Local and International training/business trip opportunities • Vacation leave, Sick Leave, Offered Leave, Marriage Leave, Birthday Leave • Virtual and Onsite Health and Wellness Programs • Inclusive, Fun and Unique Datawords Culture where EVERYONE MATTERS! WHO WE ARE Datawords Group - We connect brands to the world Cultural diversity has been in our DNA since day one. Datawords has always strived to connect brands with the world in the most authentic way. At Datawords, we believe every culture, every context deserves unique attention. Behind each individual lies a story to be told, a connection to be built. It is within this diversity that the true strength of humanity resides. Caring for it, respecting every nuancethat is our commitment, that is our expertise. Every day, we bring together human intelligence and artificial intelligence to create, deploy, and manage an infinite variety of content that resonates with authenticity and emotion across more than 160 cultures. To achieve this level of cultural excellence, we rely on a community of over 1,200 team members across more than 25 countries. We value diverse talents and backgrounds, fostering an environment of inclusion, innovation, and operational excellence. Our motto, Everyone matters, embodies this philosophy and shapes our culture at every step. For over 25 years, leading global groups have trusted us to support their international ambitions. Now its your turnjoin our journey and help brands embrace cultural diversity to inspire the world and make it a better place! 87seconds - We make every second count. 100% In-House Creative, Production & Amplification Agency 87seconds is a hybrid communication agency CREATORS OF NOW blending creativity, technology, and AI to create, deploy and manage impactful campaigns. From Creative Strategy, Production, Post-Production to Global Amplification, we make brands resonate worldwide. FAST we react in real-time to cultural shifts and trends. BOLD we break conventions with unexpected solutions. SHARP we anticipate, innovate, and deliver work that leads the conversation. With our motto Make Every Second Count and the ambition to OWN THE SECOND, we capture the now and create whats next. Trusted by Henkel, Metagenics, Pierre Fabre, Cointreau, Macif, LOral, Thales, and Sanofi, we build communication that truly matters.