L2 Support Engineer

CUBE is a global RegTech business that delivers regulatory intelligence through intuitive SaaS solutions, powered by AI. We're looking for a L2 Support Engineer to ensure the stability and performance of our technology infrastructure. Requirements • 3+ years of experience in IT support roles, including at least 1 year in an L2 support function • Proficient in Windows and Linux operating systems, with strong understanding of networking protocols such as TCP/IP, DNS, and DHCP • Hands-on experience with virtualization tools like VMware and Hyper-V, as well as cloud platforms such as AWS and Azure • Proficiency in scripting languages (e.g., PowerShell, Python) to support automation initiatives • Familiarity with the ITIL framework and best practices in incident, change, and problem management • Demonstrated ability in managing alerts and monitoring systems • Strong analytical and problem-solving capabilities, especially under time constraints • Excellent communication, collaboration, and interpersonal skills Benefits • Generous Paid Time Off • 401k Matching • Retirement Plan • Visa Sponsorship • Four Day Work Week • Generous Parental Leave • Tuition Reimbursement • Relocation Assistance