Lead-WFM Management

Schedule Uploader / Manage the Headcount Reconciliation Report and Tool / Avaya ID Management Knowledge in using MS Office, Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues. Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player and a team leader - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives Sutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!