Level 3 MSP Engineer

We're on the hunt for a Level 3 Support Engineer! Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement. What will your responsibilities be? • Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions • Lead technical projects including SharePoint migrations, Intune deployments, and security implementations • Resolve escalated technical issues with systematic troubleshooting approaches • Create comprehensive documentation and communicate effectively with clients at all technical levels • Participate in project planning, scope management, and timeline development What skills will you need? • MSP Background Experience supporting multiple clients simultaneously, preferable in a managed service provider setting Proficiency in time tracking and project estimation • Microsoft 365 Core Expertise SharePoint Online: Template deployment and Teams integration Intune/Autopilot: Device management and policy configuration PowerShell: Regular scripting for automation and troubleshooting Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection Security: Microsoft Defender and Purview experience preferred Compliance: M365 tenant hardening and security best practices • Communication Collaboration Exceptional English communication skills (verbal, written, documentation) Experience with ticketing systems and professional client interaction Preferred Additional Skills • Security services: vulnerability scanning, DLP, zero trust principles • Virtualization: Azure Virtual Desktop, Docker, VMs • SASE and SIEM/SOAR concepts Professional Attributes • Continuous learner: Actively engaged in training, certifications, or professional communities • Adaptable: Flexible approach to changing requirements while maintaining quality • Results-focused: Prioritizes client outcomes over technology deployment • Detail-oriented: Systematic documentation and delivery processes Work Requirements • Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT) • Flexibility: Responsive during client emergencies What We Offer • Tight-knit team of experienced technical professionals • Exposure to diverse technologies and industries • Long-term growth potential with performance-based advancement • Opportunity to make meaningful improvements to client environments if this sounds right for you, use the form below to apply!