Manager Operations (Clinical Trials, Regional Role)

Key responsibilities: • Lead the team in driving network growth by effectively engaging new clinics and healthcare partners. • Provide leadership, regular feedback, and development opportunities for team members. • Supervise the conduct of clinical trials in accordance with ICH GCP, applicable regulations, and internal procedures. • Foster a culture of transparency, accountability, and high performance. • Drive process optimization and standardization across all operational levels. • Assess feasibility of research protocols and select the most suitable studies for clinical sites. • Oversee budget negotiations, research timelines, and operational deliverables across assigned regions. • Manage and support Lead Coordinators by monitoring performance and ensuring alignment with quality standards. • Promote the Milestone One brand, build and maintain strong relationships with medical institutions, sponsors and CROs. • Co-develop operational procedures, templates, and guidelines for medical and site teams. • Supervise and support audit and inspection readiness. • Proven experience in clinical research operations management, preferably within CRO or Site Management Organizations (SMOs). • Strong leadership background with experience in team management and multi-site operations. • Comprehensive understanding of ICH GCP and operational aspects of clinical trials. • Excellent problem-solving, planning, and organizational skills. • Outstanding interpersonal and communication abilities. • Strategic mindset with a passion for process improvement and innovation. • Fluent English (additional languages are an advantage). • A key leadership role in a rapidly growing, innovative Site Enabling Organization (SEO). • Dynamic, international environment driven by collaboration and purpose. • Opportunity to influence the development of large clinical research networks worldwide. • Competitive remuneration and flexible form of employment (employment contract or B2B). • Global working model built on flexibility, trust, and continuous growth. Milestone One, a pioneering Site Enabling Organization (SEO), is seeking an experienced Manager Operations to lead and expand our global operational structures across clinical research sites. This key leadership position is ideal for a strategic and hands-on professional who combines operational excellence with strong people management skills. The successful candidate will be responsible for ensuring process consistency, high-quality trial execution, and ongoing improvement of operational standards across regions. Experience gained in Site Management Organizations (SMOs), especially within international or global environments, will be considered a strong asset.