Medical Liaison Manager

We are on a mission to make healthcare radically more accessible for all. We are looking for a Medical Liaison Manager to lead our medical adjudication operations and drive continuous process improvements. Requirements • Lead and manage the medical liaisons team to meet accuracy, quality, and service targets • Oversee daily adjudication operations to ensure claims are processed efficiently and in compliance with policy guidelines • Conduct audits to ensure claims accuracy, completeness, and consistency with internal standards • Identify potential cases of fraud, waste, or abuse (FWA) and coordinate investigations with Legal and Compliance • Work cross-functionally with Claims, Provider Partnerships and Healthcare Services to address recurring operational issues • Monitor key metrics such as turnaround time, quality scores, and error rates, and implement corrective measures as needed • Drive continuous process improvements to enhance provider and member experience in the claims process Benefits • Comprehensive healthcare coverage for you and your dependent • Paid time off from the start • Mentorship, career development, and learning opportunities • Global connections with top minds at Harvard, Stanford, and beyond