Mortgage Fulfillment Leader

Job Title: Mortgage Fulfillment Leader Location: Remote or Relocation Optional Employment Type: Full-Time | Executive Leadership Company Overview We are a 20-year-old, employee-owned national mortgage company approved to originate and service all agency loan products. Our organization is growing quickly and built on a strong, family-oriented culture where every employee has an ownership stake and a voice. We pride ourselves on high service levels, strong operational performance, and long-term stability. Job Summary The Mortgage Fulfillment Leader will oversee all aspects of mortgage fulfillment operations, including underwriting, processing, closing, funding, and compliance. This role requires a proven leader with experience managing large, multi-state mortgage teams in a fast-paced environment. Responsibilities • Lead underwriting, closing, processing, and compliance teams • Manage large-scale, multi-state fulfillment operations • Develop and track operational KPIs to improve loan quality and efficiency • Ensure compliance with federal, state, investor, and agency guidelines • Partner with sales and executive leadership to support nationwide production • Drive customer-focused processes and service excellence • Coach and mentor team leaders and staff across multiple time zones Key Performance Indicators • Loan turn times (UW, conditions, closing) • Loan quality and defect rates • Customer and loan officer satisfaction scores • Employee retention and team productivity • Workflow efficiency and cost management • Pipeline balancing and daily file movement Qualifications • 7+ years of experience in mortgage fulfillment leadership • FHA/Conventional • VA/USDA • Strong background in underwriting, closing, and agency guidelines • Experience leading large or multi-state fulfillment teams • Strong communication, organizational, and leadership skills • Ability to excel in a high-volume, fast-paced environment • Customer-centric mindset with a positive, problem-solving approach Compensation & Benefits • Competitive salary + performance incentives • Employee ownership / equity benefits • Relocation not required, but enhanced compensation available for those willing to relocate • Health, dental, vision, 401(k), and comprehensive benefits