Operations Manager (SaaS Company)

We’re looking for an Operations Manager (SaaS Company) to keep internal processes aligned, performance transparent, and teams accountable. You’ll oversee operations across SEO and Paid Ads teams, guide process improvements, and ensure quality standards are met at every level. This role connects execution with strategy — managing reporting, optimizing workflows, and driving collaboration between internal leads and leadership. Why You’ll Want to Join • You will be paid in USD (bi-monthly: every 15th and 30th) • Up to 14 days of Paid Time Off annually (starting Day 1) • Observance of Holidays (based on your location) • 100% remote setup so you can work wherever you feel most productive • Collaborate with a high-performing, cross-functional team across marketing, product, and operations • Be part of a SaaS company scaling how AI and automation transform SEO and paid media workflows What You’ll Work On Operations and Process Oversight • Manage and optimize workflows across SEO, Paid Ads, and QA teams • Identify bottlenecks and drive process improvements to increase efficiency and accuracy • Support team leads in maintaining quality standards and hitting project timelines • Serve as the main point of contact for high-level operational matters Performance Tracking and Reporting • Review and consolidate weekly QA and team performance reports • Summarize key insights for leadership, highlighting achievements, challenges, and action items • Oversee the preparation of monthly performance summaries and lead discussions on outcomes, hiring needs, and process refinements Leadership and Collaboration • Manage and mentor team leads across multiple departments • Coordinate priorities between the operations team and company stakeholders • Ensure goals are clear, measurable, and aligned with growth and performance objectives • Facilitate transparent communication and accountability across departments What You Bring • 4+ years of experience in operations, account management, or client success • Strong understanding of SEO and paid advertising workflows or marketing operations • Proven experience managing cross-functional teams and reporting structures • Proficiency with Asana, Google Workspace, Notion, or similar project management tools • Excellent organization, communication, and analytical skills • Ability to work independently in a remote, fast-paced startup environment Nice to Have • Experience working with SaaS or AI-driven marketing platforms • Familiarity with performance dashboards (Looker Studio, Airtable, or Tableau) • Understanding of process automation and efficiency tracking How to Apply Please include: • Your updated resume highlighting operations and management experience • A short 1–2 minute Loom video introducing yourself and explaining how you structure teams and processes for performance Only candidates who submit a Loom video will move forward. If you’re someone who thrives on structure, collaboration, and turning performance data into action, this role gives you the opportunity to shape how a fast-moving marketing SaaS team operates and scales. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: • Initial Application - Submit your application and complete our prequalifying questions • Video Introduction - Record an video introduction to showcase your communication skills and work experience • Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) • Recruitment Interview - Initial screening with our talent team • Executive Interview - Meet with senior leadership to discuss role alignment • Client Interview - Final interview with the client team you'd be supporting • Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.