Planning Analyst

Description We are currently seeking a detail-oriented and experienced Planning Analyst. This role supports workforce planning by managing long-term capacity plans, maintaining accurate schedules, and creating data-driven forecasts. It ensures smooth coordination between teams, monitors personnel movements, and keeps internal systems consistently updated. Responsibilities • Perform 52-week capacity plan • Update schedules & PLANNING • Establish and maintain effective communication with internal and external customers • Effectively verify active personnel and their movements within the organization • Keep the company's internal systems updated in a timely manner: Tickets, Personnel Requisitions, databases, UAD tool • Create and manage planning forecasts (Volume, TMO, Reducers, Attrition, RPC, Concurrency) • Schedule the different intraday activities of each of the services. • Workforce (RTA): Minimum of 1 year of experience. • Operations (Telephone Agent / Team Leader): Minimum of 2 years of experience. Requirements • Minimum of two years completed in a college program related to Industrial Engineering, Systems Engineering, or Business Administration • Understanding Business Metrics • Knowledge of Time Management • Statistical and data collection skills • Verbal and written communication skills • Interpersonal leadership skills and relationship management • Adaptation to change and management under pressure, problem solving, achievement of results and continuous improvement