Premium Client Care & Triage VA

As a Premium Client Care & Triage Virtual Assistant, you’ll be the first human connection in the client journey, bridging digital engagement with personalized attention. You’ll represent a premium global brand by nurturing high-caliber prospects, conducting discovery calls, and guiding them toward the right next steps in their business transformation. This role requires emotional intelligence, strategic communication, and a refined understanding of client service at a luxury level. Why Assistantly? • We recruit the top 1% of virtual professionals worldwide: skilled, driven, and passionate. • You’ll work with industry-leading brands that value strategic thinking and initiative. • We focus on long-term career partnerships, not short-term projects. • You’ll have a Talent Success Manager dedicated to your growth and client alignment. • We reward ownership, initiative, and proactive problem-solving. • Our community offers ongoing training, support, and upskilling in leadership, AI, and client success. • We live by: Stay humble. Be grateful. Work hard. Responsibilities: • Engage new prospects within 24–48 hours of entry via phone or video call. • Conduct strategic discovery conversations to assess needs, goals, and readiness. • Qualify prospects based on business stage, investment capacity, and overall fit. • Deliver a high-end client experience through polished, professional communication. • Coordinate seamless handoffs to sales or strategy teams. • Maintain detailed CRM documentation after each interaction. • Send personalized follow-up messages and schedule next-step calls. • Continuously improve client engagement and triage processes for efficiency. Requirements • 3+ years of experience in client success, triage, or premium customer service. • Exceptional verbal and written English clear, confident, and refined. • Strong business acumen with understanding of client readiness and transformation journeys. • Proven ability to build rapport and trust with executive-level or high-value clients. • CRM proficiency and meticulous attention to detail. • Excellent time management and ability to handle multiple client interactions daily. • Tech-savvy, adaptable, and quick to learn new systems and workflows. • Proactive mindset and commitment to delivering an exceptional client experience. Benefits • Paid Holidays and PTO • Profit-sharing and performance bonuses • Unlimited earning potential for additional clients • Monthly raffles and community recognition programs • Dedicated Talent Success Manager for ongoing support • Continuous training in AI, operations, and leadership • Work with premium global clients from the comfort of your home