Process Improvement Specialist

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services. Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision. Process Improvement Specialist About the Role We’re looking for a Process Improvement Specialist to lead initiatives that enhance efficiency, consistency, and scalability across the organization. You’ll play a critical role in designing smarter workflows, streamlining operations, and driving sustainable change. In this role, you’ll collaborate with cross-functional teams — from operations leadership to change management — to build and implement processes that power LawnStarter’s continued growth. You’ll report directly to the Associate Director of Operations. Requirements What You’ll Do • Analyze current workflows to identify inefficiencies, bottlenecks, and improvement opportunities. • Design, document, and implement optimized processes aligned with business goals. • Use data and performance metrics to measure process effectiveness and impact. • Collaborate with stakeholders to ensure new processes are practical and scalable. • Develop detailed SOPs, process maps, and documentation for clarity and consistency. • Lead change management initiatives and training to support successful adoption. • Continuously monitor and refine processes to drive ongoing improvement. • Champion a culture of continuous improvement across all teams. What We’re Looking For • 3+ years of experience in process improvement, operations, or a related role. • Proven ability to design and implement efficient business processes. • Strong analytical mindset — you love using data to guide decisions. • Proficiency in process mapping tools (e.g., Lucidchart, Visio). • Familiarity with Lean, Six Sigma, or other process improvement methodologies. • Excellent communication, collaboration, and project management skills. • Experience in change management or training is a plus. • [Optional] Lean Six Sigma Green or Black Belt certification preferred. Benefits Why You’ll Love Working Here • 💻 Fully Remote: Work from anywhere you want. • 🚀 High-Impact Work: Help shape the systems that power a fast-scaling tech company.