Product Onboarding Specialist

The Product Onboarding Specialist is responsible for guiding new clients through the successful implementation and adoption of their assigned MSPbots products. Requirements • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field • 3+ years of experience in client onboarding, implementation, service delivery, or product training within an IT MSP environment • Deep understanding of IT MSPs, service delivery processes, and common pain points • Proven experience in defining and implementing successful process improvements • Strong data analysis skills with the ability to identify trends, diagnose problems, and develop solutions • Excellent communication and presentation skills, with the ability to explain complex technical concepts clearly and concisely • Deep experience in the ticket dispatching process • Deep expertise in PSA best practices • Experience with change management and overcoming user resistance Benefits • HMO reimbursement: $100/month • Life insurance reimbursement: $20/month • Dental ($20) and Vision ($4) monthly reimbursement • 15 PTO credits/year (convertible to cash if unused!) • Training reimbursements: Up to $30 • US Holiday Pay