[Remote] Legal Intake Specialist (2+ yrs legal intake exp req) - Remote

[Remote] Legal Intake Specialist (2+ yrs legal intake exp req) Location: Remote Salary: $17-$19/hour + Bonuses + Growth Potential + $1,000 Sign-on Bonus Benefits: Health Stipend, 10 PTO Days, 8 Paid Holidays, Training, Summer hours, Sign-on Bonus Job Type: Full-Time - 40 hours per week Typical Hours: Day Shift (8AM-5PM) or Evening Shift (2PM- 10 PM) + Weekends shifts req Start Date: ASAP Sponsorship is not available [Remote] Legal Intake Specialist (2+ yrs legal intake exp req) Description Our client, a high-growth legal services company, is looking for a Remote Legal Intake Specialist to join their remote call center team. In this role, you will be the first voice potential clients hear when they contact law firmshelping them take the first step during one of the hardest times of their lives. Youll answer and screen incoming calls, qualify legal cases, schedule consults, and help manage documentation. Ideal candidates bring legal intake experience from the plaintiff side, particularly in family law or personal injury, and thrive in fast-paced environments with high call volumes. To succeed, youll need calm communication, an ownership mindset, and a desire to help grow something new from the ground up. This is a unique opportunity to work directly with C-level leaders and get in early with a fast-growing company poised to transform legal intake. [Remote] Legal Intake Specialist (2+ yrs legal intake exp req) Responsibilities Answer incoming legal intake calls with care and urgency Qualify leads and book consults with attorneys Accurately log call and lead information Make outbound follow-up calls, texts, and emails Review case data to improve quality and operations Support documentation and call optimization projects Collaborate directly with founders and senior leaders Meet and exceed performance and conversion goals Maintain a calm and professional demeanor on all calls Help continuously improve systems and processes [Remote] Legal Intake Specialist (2+ yrs legal intake exp req) Qualifications 2+ years of legal intake experience required Plaintiff-side law firm experience required High-volume calls (at least 15-20 IB per day or 50 OB calls per day) experience required 50+ WPM typing speed required