Solutions Engineer - AWS Customer Experience & AI

Role Overview We’re seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you’ll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies. Key Responsibilities • Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions • Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI • Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions • Write and review code for critical components of client solutions, ensuring high standards of quality and scalability • Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices • Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements. Required Skills & Experience • Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings • Hands-on experience implementing generative AI solutions in production environments • Strong software engineering background with practical coding experience • Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences • Experience in customer experience (CX) technology implementations • Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government Preferred Qualifications • AWS certifications (Solutions Architect, Machine Learning Specialty) • Experience with large-scale contact center migrations to cloud platforms • Background in implementing AI/ML solutions in customer service contexts • Knowledge of security and compliance requirements in regulated industries • Experience with agile development methodologies What Sets You Apart • Ability to bridge the gap between business requirements and technical implementation • Strong consultative approach with excellent client-facing skills • Innovation mindset with a passion for exploring cutting-edge technologies • Experience in both architectural design and hands-on development • Understanding of contact center operations and customer experience best practices Remote Pay Range$140,000—$150,000 USD