Spanish Bilingual General Virtual Assistant

We’re seeking a proactive, tech-savvy Virtual Assistant (VA) to manage day-to-day administrative, scheduling, and customer service operations. Helping us build strong customer relationships and streamline our business processes. We’re integrating AI-driven systems and virtual operations to create a scalable, efficient, and freedom-centered business model. Requirements • Handle all incoming calls, emails, and messages from customers and team members with professionalism and accuracy. • Manage scheduling and dispatching of jobs using Housecall Pro or similar tools to ensure smooth coordination with field crews. • Perform general day-to-day office administration — organizing files, updating records, managing invoices, and tracking expenses. • Create and send quotes, service confirmations, and follow-ups to residential and commercial clients. • Provide bilingual (English and Spanish) communication to support a wider customer base. • Monitor and respond to Google, Yelp, and Facebook inquiries; track leads and schedule estimates or services. • Assist with social media management — posting updates, responding to comments, and maintaining a consistent brand presence. • Support basic marketing activities, including email outreach and updating listings or promotional materials. • Maintain accurate CRM records, ensuring customer and job data is always up to date. • Generate weekly reports summarizing leads, completed jobs, and outstanding follow-ups. • Help identify and implement AI tools or automations that improve efficiency in communication, marketing, or scheduling. Qualifications & Skills: • 2+ years of experience as a Virtual Assistant, Dispatcher, or Office Administrator for a service-based business (e.g., cleaning, HVAC, landscaping, maintenance). • Fluent in English and Spanish (spoken and written). • Experience with Housecall Pro, Jobber, or similar scheduling/CRM software. • Proficient in Google Workspace (Gmail, Docs, Sheets, Drive). • Excellent phone etiquette, communication, and customer service skills. • Strong organizational and multitasking abilities with attention to detail. • Comfortable with social media platforms and basic marketing coordination. • (Bonus) Familiarity with AI productivity tools (e.g., ChatGPT, Notion AI, automation systems). Benefits • Opportunity to contribute to a growing business by enhancing efficiency and client experience. • Supportive and collaborative work environment. • Paid training • Work from home