Support Manager (L2/L3)

Auditdata is seeking a Support Manager (L2/L3) to join their Customer Care team. The role involves providing exceptional customer service to customers across multiple product lines, troubleshooting issues, and maintaining knowledge bases. The role requires strong communication and collaboration skills to ensure smooth interaction between customer and internal teams. Requirements • 3+ years of experience in technical support, customer service, or similar roles • Hands-on experience delivering 2nd- or 3rd-line support via phone, email, or remote tools • Strong understanding of systems, processes, and support workflows • Fluent English communication skills Benefits • Long-term, secure engagement • High business standards environment • Great company values and ethics • Flexibility and flat management structure • Learning opportunities and professional development • Remote work model