Technical Support Representative (Virtual Desktop)

We are seeking a detail-oriented, customer-focused Azure Virtual Desktop (AVD) Support Representative to provide high-quality technical assistance to internal employees. Requirements • College coursework or technical training preferred, or an equivalent combination of education and experience. • Excellent customer service skills. • Call center experience is preferred. • Basic understanding of software, hardware, and connectivity troubleshooting principles. • Strong teamwork and collaboration skills. • Excellent oral and written communication skills. • Reliable attendance and punctuality are required. • Experience working with a PC and a Windows environment is required. • Experience working with a Mac is preferred but not required.