Technical Support Specialist

ClickUp is seeking a Technical Support Specialist to assist customers with technical issues and improve their experience with their platform. The role involves troubleshooting, testing, and communicating with engineers. This is a remote position within the Philippines, contributing to a rapidly growing productivity platform. ClickUp aims to deliver the best customer experience and empowers teams to achieve peak productivity. Requirements • 2+ years of troubleshooting experience in a Technical Support role or similar customer facing capacity. • Knowledge and understanding of REST API and experience in troubleshooting calls. • Experience with Chrome DevTools and the ability to easily test on the web, desktop and mobile platforms. • Ability to identify the difference between frontend and backend defects, especially with complex technical problems. • Skilled at explaining complex technical problems and issues in detail to developers. • A curious and analytical learner not concerned about deep diving into new or existing tools and product features. • Amazing written and verbal communication with a high typing speed. • Excellent interpersonal skills. • Goal oriented and self driven in achieving objectives. • Flexible schedule