Travel & Turn CRM Specialist - Freelance, Remote

About the ClientA U.S.-based, full-service travel agency specializing in island getaways, worldwide cruises, safaris, honeymoons, and destination weddings. They design customized travel experiences, leveraging deep destination knowledge and established vendor relationships. The team values high-touch service, accuracy, and seamless client communication across email, phone, and social platforms. Why does this role exist?This role exists to ensure every client interaction and booking detail is accurately captured, tracked, and advanced inside TURN CRM, enabling a smooth, professional experience from inquiry to post-trip follow-up. By handling CRM administration, client communications, itinerary creation, and basic marketing support, the Travel & CRM Specialist frees up the client-facing team to focus on sales and advisory. The objective is to improve operational efficiency, data integrity, and responsiveness while following established SOPs with minimal supervision.The Impact you’ll make TURN CRM and Data Integrity• Add new clients and traveler profiles; update and maintain reservations and travel details • Create and update itineraries within TURN • Log second/final deposits and payment milestones; track due dates • Record and manage insurance requests and policy information • Perform data entry, deduplication, and CRM cleanup to keep records accurate and current Client Communications and Phone Support• Handle inbound and outbound calls via VOIP; take messages and escalate important callers/questions promptly • Manage booking emails, payment reminders, insurance requests, and client follow-ups • Use templates and SOPs to ensure timely, professional communications and proper documentation in the CRM Social Media and Basic Marketing• Post and schedule updates on Facebook and Instagram • Create basic graphics in Canva aligned with brand guidelines • Monitor basic engagement and route inquiries to the right team member Research and Vendor Coordination• Research vendors, quotes, and travel options; compile comparisons and recommendations • Track quotes, holds, and deadlines in the CRM and keep stakeholders informed Administrative Support and Project Organization• Assist with basic invoicing and expense reports • Support project organization within project management tools (task boards, checklists, timelines) • Learn, follow, and help refine SOPs; leverage Magic Workspace & Magic AI to streamline workflows Skills, Knowledge and Expertise Required:• Hands-on experience with TURN CRM (non-negotiable), including itineraries, reservations, deposits, and insurance tracking • Experience in travel operations or agency support handling client communications and booking workflows • Confident handling inbound/outbound calls via VOIP; strong written and spoken English • Proficiency with Canva and managing Facebook/Instagram business pages • Proven accuracy in data entry and CRM hygiene; comfortable with email (Gmail/your domain) and basic spreadsheets • WFH Set-Up:• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. • Internet speed of at least 40MBPS • Headset with an extended mic that has noise cancellation and a webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home Your Superpowers:• Technical: TURN CRM power user; email and VOIP fluency; Canva basics; Facebook/Instagram posting; spreadsheet literacy; familiarity with project management tools; ability to use Magic Workspace & Magic AI • Soft skills: detail-obsessed, organized, proactive, clear communicator, responsive, discreet with sensitive client data, and comfortable operating with minimal supervision while following SOPs You should apply if...• You love turning complex travel details into clean, accurate CRM records and polished itineraries • You’re client-centric, calm on the phone, and quick to follow up with clarity and warmth • You thrive on checklists, deadlines, and process, but you’re resourceful when things aren’t fully defined • You’re excited to learn a company’s systems, uphold standards, and continuously improve how work gets done What to expect...Work Setup:• Remote position • Must have a reliable internet connection and a quiet workspace • Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours:• 20 hours per week • 9 AM–1:00 PM US Time Compensation:• $6 per hour • No benefits package included Benefits