UPS Enablement Specialist I

PURPOSE Designed to be an integral part of the UPS support structure. Focus on providing support to sales staff within Worldwide Express. In addition, the UPS Support Specialist – Team Lead role works closely with UPS to field requests and escalate issues as needed. ESSENTIAL DUTIES & RESPONSIBILITIES • Serve as a liaison between UPS, the corporate support team and WWE sales offices. • Handle escalated credit requests. • Answer incoming phone calls and tickets via ZenDesk. • Assist sales staff with all aspects of UPS shipping and tracking. • Assist sales staff on WWE and UPS shipping platforms. • Assist in open escalations. • Provide follow-up to sales staff in a timely manner. • Stay up-to-date on changes with UPS policies and procedures. REQUIRED KNOWLEDGE/SKILLS/ABILITIES • Excellent verbal and written communication skills. • Problem-solving skills. • Detail oriented. • Organizational skills. • Time Management. • Deductive Reasoning. QUALIFICATIONS: High school diploma 0-2 years’ relevant experience.